At Esperanza, there are 3 terms

 

June – September

October – January

February – May

 

All admissions for Preschool [ 1.5 years to 6 years ] are subject to availability and need to be booked in advance.
Admissions related to childcare, happen throughout the year as per availability of seats in a specific branch at a specific point in time. Admissions pertaining to Infants & Toddlers [ 6months to 17 months ] need to be booked atleast 6 months in advance.

Admission procedure at Esperanza is very simple and all it takes for you to secure your child’s seat with us is to just be a little fast forward in approach to meet us and let us know your exact requirement. The faster you confirm the admission, the better it is for you as admissions at Esperanza are booked in a flash.

Please go through the below policies of Esperanza for a better understand of us :

 

FEES

1. Parents who pay a booking fee to secure their child’s seat at Esperanza, need to know that the validity of the booking period is ONLY for a duration of 4 months from the time the booking fee has been paid. After the 4th month, the admission is not secure and Esperanza has the right to offer the admission to any other prospective parent.

2. A parent approaching Esperanza after their booking fee period has lapsed, has to pay the registration fee AGAIN for the enrollment term or period

3. Fee payments of any sort, Once paid, will NOT be refunded under any circumstances

4. Fees once paid WILL NOT be transferred to any future month or term, under any circumstances

5. As you know there are three terms at Esperanza. June to September / October to January / February to May. Fees need to be paid ONLY on a term basis. Fee for each term need to be paid 15 days PRIOR to the start of each term

6. The due date for the fee payment each term would be the 1st day of the start of that specific term

7. Fee payments received after the due date, will have to pay a penalty of Rupees 100 per day.

8. The tolerance date to receive the entire fee dues would be the 5th day of the start of the term, beyond which Esperanza holds the right to terminate the child’s program.

9. Parents availing school transportation need to pay the transport fee on a term basis.

10. Fees should not be handed over to the school vehicle drivers or any support staff of Esperanza, unless authorized by us. The management will not be responsible for any kind of loss or misplacement

11. The registration/ admission fee paid during the time of enrolment of your child is for LIFETIME. What we mean by lifetime is that, at any point in time, you take a break from Esperanza [ More than 30 days ] due to any reason, and should you come back to use our CARE services at any later stage, You will NOT be asked to pay a registration fee again. You can straight away pay the respective term fee for the chosen program and restart your child’s career with us. Should you choose a program which involves ACADEMICS as a part of the program, then you need to pay a Re Registration fee, which would be 50% of the actual registration fee as on that date you intend to rejoin your child.

12. A parent has to pay the term fee in FULL irrespective of whichever point in time he joins his child for a program

13. Should any parent intends to seek admission during the middle of any term, they have to still pay the entire term fee. Usually a TRIAL period of 2 days is offered for any new parent. Once the parent is satisfied and decides to join his child with Esperanza, he should clear his DUES first and then start his child’s program.

14. Ensure that for every single rupee you pay at Esperanza, you receive a receipt. Should you not receive a receipt within 2 days from the time of payment, kindly email the information to the respective competent authority at the branch and we will take appropriate action.

15. If you avail our WEEKEND CARE facilities at any of our campuses, kindly ensure that the special care fee which you are due, be paid the very next working day.

16. You will be bound to utilise exactly the same duration of program you chose during enrolment. Example : Say you choose a 9am to 9pm program, and on a given day you come to pick your child by 9.30pm, then kindly note that the grace period allocated for you is only 15 minutes and beyond that the extra time will be chargeable . Charges vary from time to time and hour to hour. Minimum charges per hour would be at 150 rupees

17. Incase you cannot make it on time to pick your child, kindly give us atleast 4 hours of prior notice, without which standard services might not be made available to you

 

FREEDOM OF MOVEMENT

1. Parents are NOT permitted to enter inside the CLASSROOMS/ INFANT ROOMS OR ANY OTHER DESIGNATED children’s area, without the authorization from the In Charge of that specific branch or the management of Esperanza

2. Parents are requested to wait or meet their child in the DESIGNATED lobby areas or waiting rooms or Front Offices ONLY

3. Parents of INFANT kids [ Mothers ] will be DEFINITELY permitted to FEED the child in DESIGNATED FEEDING AREAS ONLY

 

FOOD

1. Children BELOW the age of 1.5 years are requested to bring food from Home

2. Food timings at Esperanza are as follows : Breakfast :9am to 10am / Mid Meal :11am to 11.30am / Lunch :1pm to 2pm / Evening snack : 4pm to 4.45pm / Dinner : 7pm to 8pm. Food at Esperanza WILL NOT be served to children beyond these timings

3. It is MANDATORY for children ABOVE 1.5 years to have food at Esperanza

4. Parents of INFANT KIDS need to send a ROSTER or a TIMETABLE as to indicate the timings, Quantity and type of food to be served. Information has to be communicated ONLY with the Front Office personnel or the Designated Caretaker Supervisor at the respective branch

5. Should information be exchanged to any other staff members at Esperanza, Esperanza WILL NOT hold responsibility for claims of improper service or maintenance of standards

6. Children are fed the best quality and nutritious food at Esperanza. We do not compromise on quality. Parents should keep the faith in us with respect to food and servings. We DO NOT limitise the servings to children. Food is served to the FULL STOMACH of the child. We do not let our children starve.

 

TRANSPORT

1. All children are equal for us. We prioritise a specific route for your CHILD to ensure a quick pick or drop.

2. Parents should not be under the inhibition that a specific child is being dropped first and their child next.

3. Transportation timings for pick and drop may sometimes vary due to TRAFFIC conditions OR under UNFORESEEN circumstances.

4. Esperanza will always work hard to ensure a safe and sound drop or pick service to each and every child

5. We WILL NOT pick or drop your child from your DOORSTEP. Our caretakers will handover the child at your house or building entrance

6. Drivers are meant ONLY for driving purpose. They WILL NOT assist your child in the HANDOVER job

7. Caretakers always assist the children in the vehicles.

8. You WILL get a call from our driver or the respective caretaker inside the vehicle, to inform you that we are coming to pick or drop your child. Should you not receive such calls from our support staff, then kindly let us know and we will ensure that services are provided to full effect

9. Kindly do not make our vehicle wait. Esperanza designated school vehicles WILL NOT wait at any pick or drop points for more than 5 Minutes. Beyond 5 minutes, the vehicle reserves the right to return back to the school with the child and the parent needs to pick or drop the child at the respective campus

10. Kindly DO NOT discuss any of your school issues with the vehicle drivers as it will lead to a gap in communication. Communication gap will result in poor services and we do not want to offer the same

11. Esperanza will accept to provide customised pick and drops to children, which is PURELY DEPENDENT on the availability of vehicles and human resources. Kindly make demands which are reasonable.

12. Notice periods of atleast 2 Hours is required should you have a change in the transport pick or drop plan. The same info should be communicated with AUTHORIZED personnel at the branch level ONLY

13. Transportation routing WILL change from time to time as it is dependent on the increase in the number of children in the specific route. You should get accustomed to it without any concerns

 

GENERAL

Staff allocation [ Caretakers or Teachers ] to a group of students or an individual child will be done on availability basis. All staff members at Esperanza would be equally trained and no discrimination will be allowed among the choice of caretakers or staff, by the parent. Parents CANNOT demand or request for a specific caretaker or teacher to be incharge of the child. It is entirely the discretion of the management of Esperanza to allocate staffing to children. For infants especially, 1:1 or 1: 2 ratio will be available which is entirely depending on the staff availability and the number of infants in the campus on the given day.

 

SPECIAL CARE

Requirements for care during HOLIDAYS DECLARED BY ESPERANZA, will be Chargeable.
These holidays could include Festive days, Government holidays, National holidays,any other special holidays declared by Esperanza.
Costing would be Rupees 180 per Hour Upto 4 Hours and 120 Rupees per hour beyond 4 hours for Regular parents and Rupees 150 per hour upto 4 hours and 100 rupees per hour beyond 4 hours, for all NASSCOM member company employee parents. Should any parent intend to send their child during the days of BANDH OR DURING ANY VOILENT SITUATION in the city, they have to sign a declaration form which will be provided at the front office of the branch which clearly states that Esperanza will not be liable for any untoward incidents happening during such situations which might hamper the safety and security of the child.

 

SUMMER CAMP

Generally summer camp each year is held from first or second week of April to the end of May. Regular parents will be able to utilise the summer camp without paying any extra charges during the camp time. Parents who have registered under the NASSCOM offer, as under the form which you have signed, have to pay an extra summer camp fee [ whatever applicable ] should they INTEND to send their child to the camp. NASSCOM member company parents NEED NOT pay anything extra during the summer camp time, should they decide not to send the child to the camp but still send their child to Esperanza for simple care. These students will have very little activity compared to the ones availing the summer camp due to staff concentration on summer camp students.

 

DISCONTINUATION

Should you decide not to send your child from the following term or academic year, you SHOULD notify the authorised person at the branch 60 DAYS IN ADVANCE
It would help us identify our admission status and release admissions to new prospective parents. Children who have made a caution deposit payment, will not be returned with the deposit amount, if they do not offer us the said intimation period. Intimation of the same should be done in writing and be duly signed by the parent, the respective centre incharge and the Management of Esperanza. Intimation delays of any sort will not be entertained under any circumstances.

 

SICK CHILDREN

1. If your child is SICK due to an illness like severe cold, Cough, Fever above 99 degrees celsius, Kindly DO NOT send them to the school

2. Rashes to a certain extent are TOLERABLE. You are the best person to judge if the condition is stable or Infective. Should you feel it is infective, Kindly refrain from sending your child to the school until cured

3. Please keep in mind the health of other students and babies at the campus before you send your sick child to Esperanza

4. Most child infections and sickness are AIRBORNE.

5. We DO NOT have a facility at the campus to Quarantine your child. A child needs his parent when they fall sick.

6. Running nose should be acceptable by us

7. If your child will not come to the school, then kindly inform us the same the day before or on the same day

 

LOSS OF MATERIAL

1. Children’s belongings like clothes might sometimes get exchanged with others. Should it happen to you, Kindly inform the authorized personnel at the respective branch and they will do their best for you

2. Kindly note that if your child’s trouser or shirt or top is found to be MISSING in the bag that specific day, the reason could be that we were trying to wash the same on the given day and left it back at the campus for drying. We will certainly return it back to you in your child’s bag the following day

3. Should you not receive it the following day, please

mailthefollowinginfooncommunications @esperanzacorporate.com

4. Please DO NOT send your child decorated in GOLD accessories. We WILL NOT be responsible for any loss

 

PERFORMANCE

1. Give TIME to your child and Esperanza to work with each other. Please DO NOT expect wonders overnight.

2. Every child is UNIQUE and DIFFERENT. Give them their space and time to settle down. There is no DEFINITE timeframe within which a child can settle down

3. Esperanza works at it’s best every single day to ensure the best for your child in all departments.

KEEP THE FAITH !!